What is Mystery Shopping?

Mystery shopping is used to measure the quality of service or compliance and to gather specific information about products or services at any place of business. Mystery Management have developed a program to assist Owners/Managers in all key areas of hospitality and retail providing solutions for any type of Australian business. This is an essential tool in the identification of potential areas for improvement, training, and development and also can be used to reward staff for excellence in performance and customer service.

Who are our Mystery Shoppers?

Mystery Management Solutions offer the very best of service by only using a highly qualified team of retail and hospitality investigators. Our experienced team comes from all walks of life.    To ensure we cover the full spectrum of people who attend entertainment venues and retail businesses we have Mystery Shoppers from various ethnic groups, all genders, all ages, various social groups.  We match our shoppers to suit your place of business.  We pride ourselves on ensuring that we send the right people to the right places.


All Mystery Management contractors are to go through a personalised induction and training session. At Mystery Management, we know exactly who is working for us. All mystery shoppers are fully equipped with all the necessary tools of the trade to maximise their performance in giving you the very best of quality and performance when conducting a visit to any store or venue. Our shoppers vary in ethnicity, age, and gender to give your company the full demographic that would be regularly visiting your store or venue. Mystery Management only does contractor placement specific to your needs.


Mystery Management Pty Ltd. is fully registered and insured business. Mystery Management provides cover for Professional Indemnity as well as business Insurance and Workers Compensation Cover.

Our Policy

At all times whilst Mystery Management has been contracted to supply services to your venue or organisation it is our direct policy that during the course of normal service and business that Mystery Management and its contractors understand, adopt and adhere to all OH&S policies, legislation as well and the ideologies of the contracting organisation or person(s). The requests agreed upon prior to that service being conducted must fall within legal legislation and is never to place Mystery Management or its contractors in any situation or area to which safety, welfare and over wellbeing is ever compromised, Mystery Management offers all of our clients the option to negotiate the terms of policy in an effort to maximise the effectiveness of the mystery shopping program.