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Mystery Shopping for Retail and Hospitality

Mystery Shopping for Retail and Hospitality

What is Mystery Shopping?

We have developed a program to assist management/owners in all key areas of retail and hospitality, this is used as an essential tool in identifying potential areas for training and development and also to reward staff for excellence in performance and customer service.

Who are our Mystery Shoppers?

Unlike some of our competitors Girl Friday utilise our highly qualified team of retail and hospitality investigators ensuring you receive the very best of service. Our staff are experienced in Event Management, Hospitality Sales and Marketing Management, Managers in retail and hospitality. We also have a wide variety of other PIís including blue & white collar workers, to ensure we have covered the full spectrum of people that attend entertainment venues and retail businesses.

Training, Insurance & Policy


All contractors working with Girl Friday as well as being industry trained in one of the many hospitality areas are also subjected to the PI Patrons induction and training methods. All PIís are fully equipped with all the necessary tools of the trade to maximise their performance in giving you the very best of quality and performance when conducting a visit at any store or venue.

Our PIís vary in age and gender so to give your company the full demographic that would be regularly visiting your store or venue. Girl Friday can and does contractor placement specific to your needs, 18-25 young females for a Saturday night PI visit or more mature men and women for a mid-week daytime PI visit at a nearby hotel, are just two examples of how we have always got it covered!


Girl Friday Solutions Pty Ltd, is fully registered and insured business for any unfortunate situation that may arise during the course of regular business trading. Girl Friday provides cover for Professional Indemnity as well as business Pak Insurance and workers compensation cover.


At all times whilst Girl Friday has been contracted to supply services to your venue or organisation it is our direct policy that during the course of normal service and business that Girl Friday and its contractors understand, adopt and adhere to all OH&S policies, legislation as well and the ideologies of the contracting organisation or person(s). The requests agreed upon prior to that service being conducted must fall within legal legislation and is never to place Girl Friday or its contractors in any situation or area to which safety, welfare and over wellbeing is ever compromised, Girl Friday offers all of our clients the option to negotiate the terms of policy in an effort to maximise the effectiveness of the mystery shopping program.




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